Whitehall Resources

HOMEA LITTLE ABOUT USCLIENTSCANDIDATESGET IN TOUCH

Current Vacancies


Title: SAP SRM Consultant
Location: Buckinghamshire
Job type: Permanent
Start date: ASAP
Contract length: Permanent
Requirement Id: 2387
Details: Whitehall Resources requires an SAP SRM Consultant for an ongoing project based in Buckinghamshire on a permanent basis. You will be responsible for providing post-sales support of applications for internal and external customers and someone who is familiar with the products being supported and is recognized as a Subject Matter Expert within their area of expertise. You must have knowledge of competitor's products and are up to date with releases from existing suppliers, responds to incidents and problems in a timely and accurate manner and ensures that Service Level Agreements are met, accountable for all queries regarding the configuration and customization within their areas of expertise. You will be someone who Identifies internal and external / client product, documentation and process deficiencies and makes suggestions for improvement, provides timely updates and responses to support requests, verifies the priority and severity of support requests, conducts root cause analysis and accurately documents the reported issues and resolutions, ensures accurate categorization of incidents and problems, reproduces reported problems, identify and provide immediate workarounds to overcome the issue, uses advanced problem solving skills to resolve reported incidents, provides support and mentoring to resolve problems escalated from lower-levels of expertise within the organization, provides reliable support without supervision, ensures high levels of client satisfaction for the products/solutions supported, works to reduce repeat incidents by implementing changes to the systems or processes, applies best practices and promoting continuous process improvement, may manage the design and implementation of processes and process improvements, and liaises with 3rd parties on issue resolution as required. Key Skills Required: SAP Knowledge Support & Development experience within SAP SRM (Supply Relationship Management) Detailed configuration on 1-2 Full Life cycle projects Experience gained in multi-national organisations eg. Manufacturing, Consulting Experienced in supporting global users, providing problem-solving skills and a functional authority on system enhancements to support business processes. Good understanding of development and experience at interacting with ABAP teams to ensure delivery of required changes as well as having good configuration skills. Good inter-personal skills, able to communicate with the business and technical communities, from project sponsors to team members. Very good communication skills Must be a team player
Contact: Jon Atkinson, jonathan.atkinson@whitehallresources.co.uk
Whitehall Resources © 2008