IT Infrastructure Alert & ITIL Event Manager – SC Cleared

IT Infrastructure Alert & ITIL Event Manager – SC Cleared

Whitehall Resources are currently recruiting for a Security Cleared IT Infrastructure Alert & ITIL Event Manager to join our client on a 6 month contract working full time onsite in Yorkshire.

Job Description:

Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied workload working for multi stakeholders? We are looking for an ITIL Event Manager to support the customer deployable systems across multiple domains. Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to support our customer with their interesting and sometimes complex solutions? This is your world and your opportunity to transform it for the better.
We are seeking an experienced Event Manager. The role is on site working directly with the customer. This role is heavily collaborative with both the embedded staff and stakeholder personnel, you must be able to work within a team and have the autonomy to work independently when required. The role will primarily involve event management monitoring IT infrastructure on our clients’ live system. All Event Managers must have subject matter expert-level knowledge of a Monitoring Solution such as: BMC suite of services and some experience in the Relevant Technologies listed below:

– SolarWinds and associated modules (NPM, SAM, NTA, VMAN)
– Riverbed NetIM/Application Response Expert (ARX)
– BMC suite of services (Truesight/Discovery)
– WhatsUp Gold
– Microsoft System Center Operation Manager (SCOM)
– The Event Management Services shall be provided at each customer CyISOC. The ITIL Event Management

Services shall include:

– Raising and responding to Alerts, Events and Incidents, including handing off each of these to the relevant Resolver Group or service desk.
– Supporting the Authority to develop best practices (and if the Authority requests, implementing such practices) in relation to:
– Configuration of relevant systems with respect to Events and Alerts; and
– Activities which will result in the detection, notification, filtering and correlation of all Events and Alerts.
– Engineering and managing Event Management Dashboards; and
– Identifying circumstances where an Alert is required and configuring Alerts to meet the requirements of the – Event Management Service stakeholders.

Skills and Experience:

– An excellent understanding of at least two but preferably more of the following, with the commitment to increase understanding and experience on the wider set listed:
– Microsoft Windows Event monitoring
– Network Event Monitoring
– Ideally CCNA or CCNA level of networking experience
– Knowledge of SNMPv3, MIBs and OIDs
– Network Traffic Analysis
– 3rd Line Support engineer in either WINTEL or Networks would be an advantage.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.