Service Design and Transition Manager – SC Cleared

Ref: BBBH60506_1714465861

Service Design and Transition Manager – SC Cleared

Whitehall Resources are currently looking for a Service Design and Transition Manager – SC Cleared on a remote basis with rare travel to London for a 6 month contract.

*** INSIDE IR35 ***


Role Summary:

  • Our client are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.
  • SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.
  • SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities, and external suppliers.
  • SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.
  • SDTMs will be part of the Service Architecture practice and will contribute to the definition of standards and continual service improvement.

They will design and transition services that:

  • Support business needs.
  • Reuse existing service components.
  • Are proportionate and affordable.
  • Effectively span multiple suppliers, platforms, and support arrangements.

Skills and Experience:

  • Experience of successful Service Design and Transition.
  • Experience in ITIL aligned Service Management.
  • Setting expectations and managing stakeholders, both internal and external.
  • Experience in onboarding third party suppliers.
  • Experience of Service Design and Transition in Medium to Large Organisations.


    • The successful candidate will have an ITIL Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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    I would like to thank you very much for 2 years of cooperation with me and my company

    I have always found their consultants to be professional, knowledgeable, and most importantly, deliver to all agreed timelines, despite challenging circumstances.

    Whitehall are responsive, flexible and propose high quality candidates that fit within our budgets and project timelines

    The attitude, the relationship and the quality of the services definitely makes you guys different from other suppliers

    They always stayed close to us to make sure all needs were captured, and we were thinking ahead

    The candidates are always excellently suited to the position and are secured at rates which are lower than the market average

    The process was made simple by George who understood both needs of the clients

    Tomasz was knowledgeable about the market and did a thorough job of gathering information about the role before he began the search

    The efficiency and speed to deliver is brilliant

    Whitehall provides various services and resources to make the transition from interview to onboarding as smooth as possible

    Our collaboration with Whitehall Resources has proven to be instrumental in addressing our global SAP consultant resourcing needs