ServiceNow Technical Consultant – GRC / IRM

ServiceNow Technical Consultant – GRC / IRM

Whitehall Resources are currently looking for a ServiceNow Technical Consultant – GRC / IRM. This role will require some time onsite, with the client based in Netherlands.

The primary role of the Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design.

The following experience is needed:

– ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.)
– Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
– GRC = Governance Risk Compliancy or nowadays called IRM = Integrated Risk Management

Responsibilities:

– Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
– Customer engagement to address the technical solution, including challenging and validating customer requirements.
– Providing creative solutions to resolve business problems, technology issues, process and people challenges.
– Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries.
– Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation.
– Support the development and growth of the services delivered by Engage ESM practices.
– Excellent verbal and written communication skills required.
– Mentoring and coaching others, as well as sharing best practices and knowledge.

Qualifications, skills and experience:

– 5+ years of software implementation experience in either a development or consulting role.
– Proven leadership skills in managing small teams and projects.
– Ability to produce documentation at various levels including technical and customer facing.
– Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution.
– Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
– ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable.
– ServiceNow Certifications in all areas are highly desirable.
– Experience in multiple application architectures and supporting technologies.
– Expertise with scripting languages such as PERL, JavaScript, Python, and Shell.
– Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
– Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.