Service Readiness Analyst

Service Readiness Analyst

Whitehall Resources are currently recruiting for a Service Readiness Analyst for a project with one of our clients based in Essex.

Tasks:

– Assist with the development of the C&IT Triage team
– Implementation of the team roles and responsibilities.
– Development of the team and SOP
– Assist with the support of the team
– Support the C&IT Testing guild with OAT.
– Implementation of automated smoke testing for Cloud and delivery services (CDOS)
– Implementation of the OAT documentation NFRs
– Assist with the transformation of Monitoring guild into a post release 3 function
– Provide support for the development and implementation of the incident
– Assist with the development of the SOP for C&IT Triage and incident management
– Develop the Helpdesk and C&IT questionnaires, for cloud infrastructure and delivery services.
– Assist with the implementation of the user journey based monitoring alerting and visualization.
– User journey visualization based on high level user journey
– Development and implementation of RUM/APM KPIs

Technologies:

– Proven knowledge of a delivery background and the impact on services through change (i.e. Projects)
– Proactive Risk identification and management
– Proven leadership and stakeholder management skills
– Strong communication skills, both verbal and written.
– Taking ownership & driving out effective operational solutions.
– Experienced at facilitation
– Flexible about work content and location and able to work independently.
– Proficient in the use of MS Office (PowerPoint; Excel; Word & Visio)
– A good understanding of enabling and web technologies
– ITIL Service Management


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.