Business Analyst

Business Analyst required by Whitehall Resources on an initial 6 month contract based in Shropshire.

Role & Responsibilities:
– Responsible for supporting the application aspects of multiple live services.
– Management of live incidents
– Investigation of incidents and provision of resolutions. Interaction / interface with Solutions Delivery (project handover, Clone testing, etc.)
– Involvement in live incidents escalated via other support teams. Co-ordination with New Projects to gain an understanding of Live Support Requirements
– Provision of Out Of Hours (On Call) cover on a rota basis
– Collection of adhoc statistics
– Housekeeping on Live Services and Databases
– Creation & maintenance of support documentation (LSMs, etc.)
– Attend Live support and customer meetings
– Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets
– Technical Advice / Support to other areas inc. the customer

Technologies:
– Business Analysis Tools
– Visio
– MS Office

Technical Skills:
– Requirements Analysis
– Analytical skills, decision making, forward thinking
– Working knowledge of Live Service Systems and applications
– Experience of PVCS, EARS & Windows
– Knowledge of Clarity
– MS Office applications knowledge
– Experience of XML
– Experience of Maestro Scheduler

Business Skills:
– Client facing
– Good negotiation skills, well organised and proactive
– Excellent interpersonal skills at all levels


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.