Service Delivery Manager

Service Delivery Manager- ERP/ IT/ Oracle/ SAP

Service Delivery Manager is required by Whitehall Resources to work with our client in Berkshire on a permanent basis. This position is key to our client’s service desk and will include a very strong culture of teamwork, cooperation & collaboration.

As the Service Delivery Manager you will be responsible for building and maintaining EXCELLENT client relationships as the key point of contact / account manager. In addition, you will be involved in all aspects of the service delivery model including Oracle and SAP customers.

Do you have?
* A strong and demonstrable background within ERP Service Delivery/ Service Management?
* Track record of account management / client management / stakeholder management? Ideally, across multiple clients.
* The ability to support and define service management strategy; standards, policies and procedures?
* Strong experience/ understanding of ITIL?
* Experience from within a consultancy or managed service practise will be advantageous?
* Excellent stakeholder Management & communication skills?

Do you want to?
* Work for a reputable, respected company?
* Be part of an organisation that will support, encourage and drive your capability?
* Have a clearly defined career development path?
If you are interested, please apply?

Service Delivery | Service Management | ITIL | Account Management | SAP | Oracle | ERP | Problem management | Crisis Management | Root Cause Analysis

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.