This position has been filled

Digital User Researcher

Digital User Researcher

Whitehall Resources are looking for an experienced Digital User Researcher for an initial 9 month contract in London.

General Overview:
– As a user-researcher you will be experienced in using a variety of user research methods to reveal actionable insights.
– You will have excellent analytical and problem- solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
– You will need to be confident in explaining user needs to key business stakeholders, and acting as a persuasive advocate for those needs both within the team, the wider organisation and across government.
– You will have experience with and be comfortable working with agile development teams.
– You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.
– You will also be expected to go out and conduct user research on the level of knowledge and guidance required to support transactions and queries that end users will engage with using the new Software as a Service product.
– You will be expected to convey to business users the approach taken to construct knowledge content using best practice methods and illustrate how this maps back to various HR and Finance business processes.
– You will be expected to engage and collaborate with the profession of practice community leads.

Desirable skills/ Experience:
– Degree in HCI/Usability/Cognitive Psychology/Market Research or equivalent would be beneficial
– Preference to have SC already is desirable
– Understands GDS (Gov Digital Standards)
– Blend of User Research and Content Design skillset


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.