Implementation Manager

Implementation Manager

Whitehall Resources currently require an experienced Implementation Manager to work with a key client based in Essex.

Role Description:
To ensure the successful delivery of projects onto the live estate. The team arrange meetings to work out the steps required, raise RFCs attend CAB and orchestrate the release to live managing all of the required steps.

Task Description:
Produce an Implementation schedule of activities for all associated teams responsible for implementation. Arrange and run Implementation Management forums as required, ensuring relevant parties attendance.

Tasks:
* A wide-ranging knowledge of IT systems, their relationships and dependencies and the technical platforms on which they reside.
* Experience using Confluence and Jira
* Experience working with ITIL ticketing management software (e.g. ServiceNow)

Mandatory technical skill:
* A wide-ranging knowledge of IT systems, their relationships and dependencies and the technical platforms on which they reside.
* Knowledge of Delivery/Release management
* ISEB IT Service Management Foundation level

Mandatory business skill:
No specific qualifications are required but the following skills/attributes are essential:
* Excellent interpersonal skills at all levels with a positive can do attitude.
* Good negotiation and planning skills.
* Good general knowledge of IT systems.
* Well-organised, self motivated and proactive.
* Aspects of analytical skills, decision making, forward thinking.
* Team player with the ability to work under pressure using own initiative.
* Adaptable and flexible approach. Excercising tact and diplomacy.
* A desire to be in control and prepared to take responsibility.
* Good general word processing skills – familiarity with Word, Excel, MS Project and MS Powerpoint.
* Experience with process development and implementation
* Experience with delivery on public cloud platforms
* Experience working with Change management processes
* Knowledge of Delivery/Release management


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.