This position has been filled

User Researcher

User Researcher

Whitehall Resources currently require an experienced User Researcher to work with a key client based in London

Task Description:

As a User Researcher you’ll generate new and useful user insights and translate them into features and actions. You will lead the formal usability testing process for a digital service – from developing user recruitment briefs through to test moderation, analysis and report writing.

This includes:
* Planning, designing and conducting in-house research to test new service ideas and concept development
* Working closely with the team to turn user data into actionable user stories that influence product/service direction and prototype development
* Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
* Presenting findings, recommendations and customer insights to senior decision makers
* Sharing knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government

* Experience of delivery using an iterative/agile methodology (e.g. Agile/SCRUM)
* Experience of agile collaboration tools (e.g. Atlassian Jira, Agile for Scrum, Confluence)

Mandatory Technical Skills:
* Understanding of agile delivery techniques e.g. Continuous Delivery/Integration, Test Driven Development, and associated tooling
* A degree in areas such as psychology, sociology, anthropology, human-computer interaction or market research

Mandatory Business Skill:
* Good facilitation and influencing skills
* Excellent problem-solving and interpersonal skills
* Excellent written and verbal communication skills – able to work with large groups of customers of varying levels of seniority from user to board level

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.