VMWare Technical Support Consultant

VMWare Technical Support Consultant

VMWare Technical Support Consultant required by Whitehall Resources for a 3 Year extendable project assignment for our client based in Riyadh, Saudi Arabia.

Experience & Skills Required:

– Must have a good understanding of VMware technical environments (storage & virtualization) and minimum 2-3 years technical experience in Storage and virtualization.
– Virtualization – VMware vSphere – VCP certified or relevant work experience
– Knowledge on vCenter, ESX, ESXi, Operations Manager, Server Heartbeat, Update Manager
– Compute – Cisco UCS Blade servers – DCUCI certified or relevant work experience
– Experience in a technical and/or customer support setting is mandatory
– Excellent business communication skills: understands how to communicate to customers
– Quick learner, passion to challenge cutting edge technology

Duties and Responsibility:

– Opening, updating and reporting on customer cases opened through ticketing system.
– Apply basic technical support skills to handle customer incidents and case resolution
– Communicate technical issues to both internal and external customers quickly in a fast-paced customer critical environment
– Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution
– Understand VCE’s technical communication structure and sometimes participate in virtual team training and product knowledge sharing meetings
– Help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.
– Validate technical information and issues early warnings and shares information as needed.
– As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.

Start Date is 20th September 2019!!

Please Apply Now!!

Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.