SAP Service Delivery Manager

SAP Service Delivery Manager

Whitehall Resources require a SAP Service Delivery Manager to work with a client based in West Sussex.

The role will require the full involvement in all aspects of service delivery acting as a facilitator and using the resources available, Strong Service Management, Commercial and 3rd party Management skills.

* To ensure the clients service is delivered and maintained to agreed SLAs and OLAs
* To manage the resolution of escalation issues, including investigation of complex or unresolved technical issues
* To provide an SDM single point of contact between Service Management and the Delivery Teams and to act as a focal and escalation point for networking issues
* To ensure minimum impact to service during the transition of new projects into live support through adherence to the Project and Quality Gate process
* To provide change governance through adherence to the Rigour On Change processes, ensure all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk
* To support the High Priority Incident and Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians
* To attend meetings/conference calls and co-ordinate activity and actions on behalf of Technical Services for the lifecycle of High Priority and Major Incidents

* Informatica
* Oracle
* VME based technologies

Business Skills:
Client facing, negotiation, Strong communication skills, ITIL Foundation or Service Management

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.