Service Design Transition Manager

Service Design Transition Manager

Whitehall Resources are looking for a Service Design Transition Manager based in Croydon for a 12-month period.

We are looking for individuals with a background in Service Management, and experience of successful Service Design and Transition.

SDTMs will design and document new services. They will ensure that service design principles and standards are embedded into projects, and that comprehensive support arrangements are put in place.

SDTMs will produce comprehensive service designs, incorporating business requirements, wider standards, Enterprise Services capabilities and external suppliers.

SDTMs will ensure that projects transition to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams.

SDTMs will be part of the clients Service Architecture practice and will contribute to the definition of standards and continual service improvement.

They will design and transition services that:

– Support business needs
– Reuse existing service components
– Are proportionate and affordable
– Effectively span multiple suppliers, platforms and support arrangements

ESSENTIAL skills

1. Experience of successful Service Design and Transition.
2. Experience in ITIL aligned Service Management
3. Setting expectations and managing stakeholders, both internal and external.
4. Experience in onboarding third party suppliers
5. Experience of Service Design and Transition in Medium to Large Organisations.

QUALIFICATIONS and EXPERIENCE required

The successful candidate will have an ITIL V3 Foundation qualification and at least 2 of the Intermediate ITIL Modules, ideally Service Design and Service Transition.

DESIRABLE skills

1. Existing SC Clearance or has held SC
2. ITIL V3 Expert Qualification
3. Public sector exposure


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.