This position has been filled

IT Customer Service Analyst

IT Customer Service Analyst

Whitehall Resources are currently recruiting for a IT Customer Service Analyst for a 8 month contract based in Havant, Hampshire.

Job Description:

An opportunity to start or continue a career in IT whilst gaining experience working for a FTSE 50 Company. A fast-paced environment, working with a close team supporting internal customers. Covering a wide variety of applications on several different platforms. You will have problem solving skills and the ability to think on the spot. You will be Customer focused and ensure efficient service is provided in a professional and courteous manner. The role involves incoming calls and processing incidents raised on the Self-service platform.You will act as initial Incident Manager and will assess, escalate and coordinate each contact as needed. Based on the information received from the caller, you will provide full and accurate advice to their customers in a professional and courteous manner. You will understand and comply with SSE procedures and to adhere to and help to enforce IT Security protocols.

Skills and Experience:

– Excellent Customer Service skills
– A good understanding of and passion for IT
– Strong analytical skills and ability to problem solve
– Ability to work under pressure
– Manage your own time and work as part of a team
– Understanding of the Service Desk function and its role within IT
– Good understanding of IT Security Policies

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.