Junior Desktop Services Engineer

Junior Desktop Services Engineer

Whitehall resources are currently looking for a Junior Desktop Services Engineer for an initial 6 Month Contract in West Sussex.

Role Description:
Provide technical support to our customers and projects in relation to APS Services. The role will be a junior technical support engineer within APS, developing technical skills and working as part of a small team to fault find and resolve technical issues. End user interaction and from time to time travelling to other sites such as Southend and London to provide support to our resources on the account. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.

This Includes:
– Fault identification and resolution of incidents / requests within contracted SLA targets Identifying the impact of technical changes on operational service
– Mobile solution support (Phones and Laptops)
– Software implementation and hardware installation
– PC Configuration
– Fulfil Training Room builds
– Complete moves (MAC)
– Developing and implementing service improvements
– Creating and maintaining support documentation

Require Skills:
– Experienced support analyst.
– Knowledge of Windows 10 and MacOS.
– Good understanding of Microsoft Office 2016 and O365.
– Hardware familiarity (Desktop, Laptop, Printers) and experience of PC Hardware maintenance and local APS infrastructure awareness.
– MCSE Certification
– Understanding of Remote Control skills (SCCM, Remote Desktop)
– Knowledge of Assyst/ITSM service management tools
– Knowledge of Mobility Solutions (Wireless)
– AD awareness
– Knowledge of basic network principles
– Knowledge of iOS devices (MacBooks and iPads)

Mandatory Business Skills:
– Analytical and methodical approach to problem solving
– Must be self-driven and have the ability to use initiative and tenacity to resolve issues Good interpersonal skills and communication skills in verbal and written English
– Able to work with minimum supervision
– Able to perform under pressure and meet tight deadlines
– Team player who can work with other teams to provide a service to the client with an agreed SLA

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.