1st Line Support Engineer

1st Line Support Engineer

Whitehall Resources are currently looking for a 1st Line Support Engineer

Key Requirements:

– Provide technical support to our customers and projects in relation to APS Services.
– The role will be a junior technical support engineer within APS.
– Developing technical skills and working as part of a small team to fault find and resolve technical issues.
– End user interaction and from time to time travelling to other sites to provide support to resources on the account. – Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.
– Fault identification and resolution of incidents / requests within contracted SLA targets Identifying the impact of technical changes on operational service.
– Mobile solution support (Phones and Laptops).
– Software implementation and hardware installation.
– PC Configuration.
– Fulfil Training Room builds.
– Complete moves (MAC).
– Developing and implementing service improvements.
– Creating and maintaining support documentation.

Key Experience:

– Experienced support analyst.
– Knowledge of Windows 10 and MacOS.
– Good understanding of Microsoft Office 2016 and O365.
– Hardware familiarity (Desktop, Laptop, Printers) and experience of PC Hardware maintenance and local APS infrastructure awareness.
– MCSE Certification.
– Understanding of Remote Control skills (SCCM, Remote Desktop).
– Knowledge of Assyst/ITSM service management tools.
– Knowledge of Mobility Solutions (Wireless).
– AD awareness.
– Knowledge of basic network principles.
– Knowledge of iOS devices (MacBooks and iPads).
– Analytical and methodical approach to problem solving.
– Must be self-driven and have the ability to use initiative and tenacity to resolve issues.
– Good interpersonal skills and communication skills in verbal and written English.
– Able to work with minimum supervision.
– Able to perform under pressure and meet tight deadlines.
– Team player who can work with other teams to provide a service to the client with an agreed SLA.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.