This position has been filled

Senior Service Designer

Senior Service Designer required by Whitehall Resources for a 6 month initial contract based in London.

We are building a multi-disciplinary team to help our clients Shared Services Programme carry out a discovery to build the digital, data and technology strategy for the programme. We expect the team to help develop a strategy that will move the HR, finance, payroll and procurement services closer to its Digital & Technology strategy, ensuring sustainable, user-centered services which are delivered using more agile, iterative approaches to ensure they adapt to the experience of users and business areas.

Key activities the team will carry out are expected to include (among others):
Service mapping
– Creating a map to show the HR and finances services used across MOJ from a user-centered perspective
Iterative prototyping and testing for commercial off-the-shelf
– Taking an iterative approach to understand how commercial-off-the-shelf (ideally SaaS) products could be viable solutions to HR/financial/payroll/procurement services.
Develop a portfolio of digital service delivery opportunities
Understanding and integrating with the ecosystem of existing technology services being used within the domain of HR/finance/payroll/procurement
Selecting a core ERP solution, including systems integration
System performance benchmarking and analysis
Management information and data analysis


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.