Desktop Support Engineer

Desktop Support Engineer

Whitehall Resources are looking for an experienced Desktop Support Engineer for an initial 5 month contract in London.

Main Duties and Responsibilities:
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers and scanners
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Must be ready and willing to work as part of a IT Support Team
• Must have an ability to manage changing priorities
• To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• To work within the relevant legislation, policies and procedures.
• To actively support equality and diversity policies of the organization.
• To attend training courses as identified and agreed for appropriate development.


All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.